14 Day Returns Policy

If you wish to return your item(s) for any reason, you may return them within 14 days of receiving your order. To qualify for a refund or exchange, items must be in a new, merchantable condition with all original labels and packaging intact. Products must be in an unworn state. If there are light deposits of dust/dirt for example on the sole of shoes that have arisen purely from testing size suitability, please would you clean before returning. If items are received very slightly soiled but otherwise still able to be re-sold, we will clean and re-package, however this may delay the return process.

If products being returned came with free items as part of a promotion (e.g. free shuttles), these items must also be returned. If they are not returned, we reserve the right to make a suitable deduction from your refund amount.

Please note that customised items such as T-Shirt printing, Racket Stringing and Re-grips are exempt from this policy and can’t be returned for refund or exchange.

All rackets returned under warranty must be returned with the strings still within the frame, regardless of condition. If a racket is returned to us without the strings, this voids the product’s warranty and will be returned to you.

Please send back in the item(s) in the original outer packaging and attach all labels to this, not the item’s packaging.

 UK RETURNS

Please return goods to:

DKWay Sports Ltd
11 Hunsbury Close
Northampton
NN4 9UE

 

A proof of postage receipt is not enough evidence should anything happen to your parcel. Please arrange for tracked returns.  You will be responsible for the cost of returning goods for exchange or refund.

Please make sure you pay the postage in full. Any fees added will be deducted from your refund.

REFUNDS AND EXCHANGES

We aim to process refunds and exchanges within 48 hours (Mon-Fri) of receiving your return. You will receive an email when we receive your return and another email once your return has been processed.

FAULTY/WARRANTY ITEMS

If a fault has occurred with your product please return the item in a well packaged box and include a covering note with your name, order number and details of the fault. Please note that Dk Way Sports do not accept responsibility for any items lost, delayed or damaged in the post. We will despatch any replacement goods free of charge on a standard delivery service.

We assess all faults quickly and may return to the manufacturer for detailed inspection if we are unable to reach a definitive conclusion as to the problem. Please be aware this can take up to 14 working days. We will aim to keep you informed during this process.

Please note that strings, customised re-strings, grips, grommets, insoles and laces are consumable and are exempt from the above policy.

CANCELLATION POLICY

Subject to the provisions of our Refund/Returns Policy outlined above, any customer has the right to cancel their order within 14 days of receiving the order. The order cancellation procedure is identical to the Refund/Returns stated above.